What Our Users Want in 2026: Community Poll Results and Product Roadmap

Building an automation product is a constant trade-off: speed vs reliability, new features vs stability, lower pricing vs sustainable support. The best way to balance those trade-offs is to listen—then publish what you heard.

On Dec 31, 2025, we shared an anonymous community poll with 343 votes. The results were clear: users want lower pricing/free features, faster forwarding speed, more automation, more customization, and continued stability work. This post turns the poll into a 2026 roadmap narrative, and it also references an Oct 23, 2025 announcement of three premium services that expand what “automation” can mean beyond simple forwarding.

If you’re new to the platform, start with /products/telegram-forward and the fundamentals at /blog/automating-telegram-message-forwarding-complete-setup-guide. If you’re interested in how we build in public, see /blog/our-open-source-journey-building-tools-for-the-developer-community.

Table of Contents

• Poll snapshot: what 343 users told us
• Priority 1: lower pricing and more free features (43%)
• Priority 2: faster forwarding speed (40%)
• Priority 3: more automation features (23%)
• Priority 4: more customization options (17%)
• Priority 5: bug fixes and stability (16%)
• Priority 6: more integrations (14%)
• Priority 7: UI improvements and mobile experience
• Premium services announced in 2025: why they matter
• What this means for the 2026 roadmap
• How to influence the roadmap (practical ways)
• FAQ

Poll snapshot: what 343 users told us

Here are the raw priorities from the poll (users could vote across multiple items):

• 43% Lower pricing/free features
• 40% Faster forwarding speed
• 23% More automation features
• 17% More customization options
• 16% Bug fixes and stability
• 14% More platform integrations
• 13% Better user interface
• 10% Better mobile app experience
• 8% Better documentation/tutorials
• 8% Other

Even without over-analyzing the numbers, the story is clear: people want a tool that feels faster, simpler, and more affordable—without sacrificing reliability.

Priority 1: lower pricing and more free features (43%)

Pricing feedback is rarely “just about price.” It’s usually a proxy for perceived value and confidence: users want to test workflows without risk, and they want predictable costs once they scale.

What we hear behind the request

• “Let me validate the workflow before I pay.”
• “I want predictable costs as my channel grows.”
• “I only need one or two features—don’t bundle everything.”

In 2026, this typically translates to clearer packaging, better documentation (even though it’s only 8% of votes, it improves perceived ease), and a product experience that helps users succeed quickly.

Priority 2: faster forwarding speed (40%)

Speed isn’t a vanity metric for automation products—it’s a trust metric. If messages arrive late, users assume the system is unreliable even if it’s technically “working.”

Speed improvements are not one feature; they’re an ongoing engineering investment. If you care about throughput and multi-destination fan-out, the earlier deep dive is useful context: /blog/multi-target-forwarding-revolution. For a concrete example of speed + reliability improvements, see the January 2026 update: /blog/january-2026-performance-update.

Priority 3: more automation features (23%)

“More automation” can mean dozens of things. In practice, users usually mean one of these categories:

• Scheduling: recurring posts, pacing, and start times.
• Filtering: forward only high-signal content.
• Transformation: clean, template, or rewrite content.
• Multi-platform: bring content across networks (Discord, etc.).

Recent posts that map to these themes:

• Recurring scheduling: /blog/schedule-recurring-messages-guide
• Cleaner + templates: /blog/headers-footers-cleaners-guide
• Discord bridging: /blog/discord-to-telegram-launch

Priority 4: more customization options (17%)

Customization is what turns a generic forwarding tool into something that feels like it was built for your channel. The most practical customization requests tend to be:

• Presentation: headers, footers, templates, watermarks.
• Routing: different sources → different targets, and conditional behavior.
• Calls-to-action: buttons or links that match the content.

If customization matters to you, the “make it look intentional” trilogy is a good starting point:

• Headers/Footers/Cleaners
• CTA Buttons
• Bot Sender mode

Priority 5: bug fixes and stability (16%)

Stability work is rarely glamorous, but it’s the difference between “a tool I tried” and “a tool I trust.” The poll result shows something important: users can want faster speed and more features, but they still need the system to be resilient and predictable.

Reliability is a theme in the January 2026 performance update: auto-recovery, 24/7 stability, and duplicate detection. That post is here: /blog/january-2026-performance-update.

Priority 6: more integrations (14%)

Integrations expand the surface area of automation. For example, bridging communities across platforms is a common request. The Discord → Telegram product launch explains the pattern and why it matters: /blog/discord-to-telegram-launch.

In 2026, “integrations” also means more than just chat apps—it includes workflows that connect alerts, analytics, and AI assistants into your daily operations.

Priority 7: UI improvements and mobile experience

UI is where reliability is perceived. A stable system that feels confusing will be treated as unstable. A fast system with a “slow-feeling” UI will be treated as slow. Improving UX is not only about aesthetics; it’s about reducing misconfiguration and making powerful features understandable.

Documentation and tutorials (8%) still matter

Documentation may score only 8%, but better docs make every other category easier. Most users don’t ask for docs—they ask for “it’s confusing.” A great tutorial turns confusion into confidence.

Premium services announced in 2025: why they matter

On Oct 23, 2025 we announced three Premium Services that expand what “automation” can mean:

1. Real-Time View Booster: customizable delays and daily limits for view growth patterns.
2. Smart Member Growth System: channel/group growth with automated refills.
3. Enterprise Omnichannel Support Platform: WhatsApp/Facebook/Instagram/Telegram/Email/Website/Twitter/Line/SMS + AI assistant, team collaboration, analytics.

Even if you never use these services, they signal a direction: automation is moving from “forward messages” to “operate a full communication system.” That includes AI assistants, analytics, and cross-platform orchestration.

What this means for the 2026 roadmap

Roadmaps should be honest. The poll doesn’t mean “we’ll do everything at once.” It means we should prioritize investments that unlock the most user value per unit of engineering effort.

A practical reading of the poll:

• Speed + stability are foundational. They make every feature feel better.
• Customization (templates, cleaners, buttons) drives channel quality and retention.
• Automation features like scheduling and smarter filtering reduce admin workload.
• Integrations expand market reach and reduce fragmented community management.

And if you want to see how monetization features fit into product maturity, the v1.0.43 post is relevant: /blog/monetize-messages-mmo-v1043. For ongoing ecosystem investments, credits/add-ons are covered here: /blog/credits-addons-ecosystem-v1044.

How to influence the roadmap (practical ways)

Polls are a snapshot, but real product direction is shaped by repeatable, concrete feedback. If you want to influence what ships, the most helpful signals are specific and operational.

Examples of feedback that moves faster

• Reproduction steps for stability issues: what you did, what you expected, what happened.
• Before/after screenshots (or message samples) when formatting/customization feels off.
• Measurable pain: “We forward 500/day to 12 targets and see delays after bursts.”
• Feature context: “We need weekly scheduling for a digest + dedupe for news sources.”

To make those requests easier, we’ve been publishing deeper tutorials that reduce misconfiguration—like scheduling (guide) and formatting/cleaners (guide).

Roadmap principles we’ll use in 2026

To translate poll results into a roadmap, we’ll anchor on a few principles that keep the product coherent:

• Speed is only valuable when it’s reliable: we’ll prefer predictable performance over “fast sometimes.”
• Fewer toggles, more outcomes: features should reduce admin work, not increase configuration burden.
• Customization should be composable: headers/footers, cleaners, buttons, and scheduling should stack cleanly.
• Integrations should feel native: cross-platform features should preserve context and formatting, not just “copy text.”

What we won’t do (even if it’s loud)

Some requests are tempting but dangerous because they increase complexity without improving outcomes. In 2026, we’ll try to avoid shipping features that add configuration screens but don’t measurably improve speed, reliability, or channel quality. When we do add options, the bar is that they remain understandable for non-engineers and composable with the existing workflow layers (filters, cleaners, templates, scheduling, and optional AI).

That doesn’t mean “no experimentation.” It means we’ll prefer upgrades that simplify existing workflows (fewer steps, fewer surprises, cleaner output) over upgrades that add more knobs without solving the underlying pain.

In short: ship less complexity, deliver more reliability.

That approach is why we publish tutorial-style feature guides (not just release notes) and why ecosystem investments like credits/add-ons are framed as “capabilities,” not as disconnected upsells: /blog/credits-addons-ecosystem-v1044.

FAQ

Why is pricing the top request?

Pricing is the fastest proxy for perceived value and risk. Better onboarding, clearer packaging, and reliable performance all reduce the “risk cost” users feel.

Does faster forwarding speed conflict with stability?

It can, but mature systems pursue both: speed through efficient processing and stability through retries, backoff, and observability. The goal is predictable latency, not just “fast when it works.”

What’s the most important customization feature to start with?

Start with templates + cleaners. They immediately improve channel quality. See /blog/headers-footers-cleaners-guide.

Where can I see current product updates?

Browse Product Updates posts and the ecosystem overview: /blog/credits-addons-ecosystem-v1044.

Is cross-platform support part of the roadmap?

Integrations ranked 14% in the poll, and the premium omnichannel platform direction suggests cross-platform support will continue to be important.